1: Goods not required:
Distance purchasing customers in the European Union also have the right to withdraw from the purchase of an item within seven working days of the day from the date of receipt of the item/s. Goods returned within this 7 working day cooling off period will not be charged a restocking and handling fee.
If the goods are returned outside the seven working day cooling off period then a 20% restocking and handling fee will be levied to cover internal processing costs involved in goods being returned.
To return your purchase, please contact us with notification that the goods are being returned either by phone on 01274 683633 or by email to [email protected]. Please package the relevant item(s) securely and send it to us with the return form (found at the bottom of this page) so that we receive it within seven working days of the day after the date that the item was delivered to you. Our address is at the top of this page.
For your protection, we recommend that you use a recorded-delivery service such as Special Delivery to ensure adequate insurance coverage in case of the goods being lost or damaged in transit. Please note that you will be responsible for the costs of returning the items to us.
2: Goods arrived damaged, defective or incorrect
You must contact us to make us aware of the problem and return the goods within 30 days of receipt either by phone on +44 1274 683633 or by email to [email protected]. Please package the relevant item(s) securely and send it to us with the return form (found at the bottom of this page). Our address is at the top of this page. You will be responsible for returning the goods at your cost. Apex will refund return carriage costs with a maximum refund equivalent to Apex's charges for the package being dispatched from Apex to the customer. These charges are calculated on both the weight and the size of the package. Please contact us for details of carriage refunds. Replacement goods will not be shipped out before the original items are returned. We will cover all applicable and reasonable carriage costs involved.
Warranty policy and procedure
1: Limited hardware warranty
Products sold through Apex Performance Parts Ltd are warranted from the initial date of purchase to be free of defects in material and workmanship for the period specified for the product in question provided the product remains unmodified and is operated under normal and proper conditions.
2: Obligation under warranty
Apex Performance's sole obligation under this warranty is limited to repair or replacement of products or parts at Apex Performance Part Ltd's discretion during the warranty period. Apex Performance Part Ltd makes every effort to respond to warranty claims within a reasonable period of time after it has been notified. Apex Performance Part Ltd does not assume responsibility for delays in replacement or repair of products or parts.
Products and parts repaired or replaced by Apex Performance Part Ltd under the warranty shall be warranted for the balance of the original warranty period. This warranty gives end users specific legal rights, and particular end users may also have other rights.
The warranty applies only to the original owner and does not extend to any product that has been subject to misuse, neglect, accidental damage, unauthorized repair, or tampering.
Buyer is responsible for shipment of the product to Apex Performance Part Ltd and assumes all costs and risks associated with this transportation. Return shipment to Buyer will be at Apex Performance Part Ltd expense. Buyer shall be responsible for return shipment charges for product(s) returned where Apex Performance Part Ltd determines that there is no defect or where Apex Performance Part Ltd determines that the product is not eligible for warranty repair or replacement.
3: Disclaimer of All Other Warranties
No other warranties, expressed or implied, are given. Apex Performance Parts Ltd expressly disclaims all other warranties, including and without limitation, the implied warranties of merchantability and fitness for a particular purpose.
No salesperson, representative, or agent of Apex Performance Parts Ltd is authorized to make any guaranty, warranty, or representation that contradicts the terms contained in this Limited Warranty. In no event shall Apex Performance Parts Ltd be liable for consequential damages. Apex Performance Parts Ltd shall not under any circumstances whatsoever be liable to any party for loss of profits, diminution of good will, or any other special, consequential, or incidental damages whatsoever with respect to any claim in connection with products sold by Apex Performance Parts Ltd.
5: What May Void the Warranty
This Limited Warranty may be null and void in the event of improper installation, misuse, neglect, accidental damage, unauthorized repair, or tampering of any product by the end user or any third party or improper installation or failure to conduct regular maintenance and cleaning of any product by the end user or any third party.
6: Warranty Claim Process
Fill in the form below and send back with the goods to the address at the top of this form ensuring that the goods are packed to the same standard as when shipped from Apex originally.
Apex recommends that end user fully insure the shipment in case of loss or damage during transit. It is recommended that the end user keep a record of the shipping manifest and the tracking number. The end user assumes sole responsibility of products returning to Apex Performance Parts Ltd. Apex Performance Parts Ltd is not responsible for lost and/or damaged goods during transit.
7: Transportation costs
Return shipment to end user will be at Apex Performance Parts Ltd's expense. Buyer shall be responsible for return shipment charges for product(s) returned where Apex Performance Parts Ltd determines that there is no defect or where Apex Performance Parts Ltd determines that the product is not eligible for warranty repair or replacement.
Please print out the warranty form and complete in full. Please return this form to following address:
Apex Performance Parts Ltd.,
Euroway Ind. Estate,